The Most Important Word in Sales

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There’s a lot of competition out there for coaches at the moment and I doubt that is going to change.

At least not in the short term.

Covid has only intensified matters for new, and even established coaches, as thousands who were previously gainfully employed scramble to start a new career as a coach.

Imagine you worked in the retail or hospitality industry with half an eye on becoming a coach at some stage in the future when your job suddenly evaporated.

What are you going to do?

You could sit around complaining about the vagaries of life – and many do.

Or you could decide to follow your dream to become a coach and just go for it whilst the opportunity/need presents itself.

And that is great, I applaud you for doing so, but you need an important skill other than coaching.

Being a great coach is simply not enough in and of itself, I have met scores of good coaches who had few, or no paying clients.

Being a good coach is the bare minimum to succeed, it’s not a differentiating factor.

You also need to be able to sell yourself.

And you need to be able to sell not just yourself, but the benefits that you can offer a prospective client.

Most salespeople and most sales books will tell you that to sell effectively you need to be able to expose a client or customers pain point(s) and then offer the solution.

And they’d be right.

Similarly, most salespeople and most sales books will tell you that you have to appeal to people’s emotions because that is what they use to make buying decisions – not logic as you would expect.

And they’d be right too because we make buying decisions based on emotions and then quickly look for facts to back up those buying decisions.

However, there’s something else that is critical to your success as a coach who is able

Empathy.

If you cannot empathise with your ideal client then it’s difficult to truly understand what their pain points are and what emotions are driving their decision making.

I can easily empathise with any struggling coach because I have been a struggling coach.

I have been at the stage of no clients, no followers on social media and no clue what I was doing.

And I don’t mean for a week or two, I’m talking almost three years from launching my coaching career in 2006 before I started to figure things out.

Hopefully, you have taken the time to build a client avatar and as such you really truly understand what your ideal client is going through.

You understand what keeps her up at night, what motivates her, what her values are, what her goals are and what her biggest concerns and dreams are.

If you don’t know, or you’re not sure, ask.

Ask your social media followers. Survey your newsletter readers if you have some. Ask friends if they know people who seem like your ideal client and who will get on the phone and talk to you for 15 or 20 minutes – just don’t sell! And don’t stop asking until you can step into the shoes of your ideal client and empathise with everything they are going through. Only then will you be able to create win/win solutions that appeal to people’s emotional and logical side.
Tim Brownson

Tim Brownson

Tim Brownson has been a full-time coach since 2005 and built two successful coaching practices. He now works exclusively with other coaches and therapists helping them build profitable and sustainable practices at Coach the Life Coach.

http://www.coachthelifecoach.com/

Tim Brownson

Tim Brownson

Tim Brownson has been a full-time coach since 2005 and built two successful coaching practices. He now works exclusively with other coaches and therapists helping them build profitable and sustainable practices at Coach the Life Coach.

http://www.coachthelifecoach.com/

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